Raising a CloudBerry Support Ticket to TMB through your MBS Console

Have you purchased, or looking to use MSP360/CloudBerry products for your backup protection? If you’re in Australia or New Zealand and need support then you can raise a CloudBerry Support ticket directly to the ANZ distributor Test My Backups.

To raise a ticket through the Managed Backup Services Console; follow the steps outlined below:

1. Login to your MBS Console.
2. Click on RMM > Remote Management to the list of machines that are running CloudBerry Online Backup.

CloudBerry Support through Test My Backups

3. In the row for the machine that you require tech support with; click on the Gear icon to the right.

CloudBerry Support through Test My Backups

4. Select Send logs… from the menu list.

5. On the Send logs popup:

a. Untick Send Logs to Support.
b. Tick Send logs to and type support@testmybackups.com.au into the text field provided.
c. Fill in the Description box outlining what it is that you’re needing tech support to help with.

CloudBerry Support through Test My Backups

Once you submit the ticket (by clicking the send button); there will be a notification advising that it’s been submitted. The e-mail address associated with the MBS account the ticket was submitted from will also receive an e-mail with the ticket number for the issue.

Who are Test My Backups

Test My Backups are your local distributor for MSP360 and CloudBerry products. We’ve been working in data protection for many years – focusing on the data backup and recovery space specifically. This is why MSP360 has entrusted us with providing localised sales and technical support to the Australian and New Zealand region – making us their exclusive distributor in mid-2019.

If you’re an MSP or providing IT support internally at your company and data backup is one of your responsibilities or services provided – get in touch today for a demo and discussion on how CloudBerry Managed Backup can help take the stress out of backing up all your clients or company data.